Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. FionaMc Beginner. Message 1 of 7. Openreach engineer didn't turn up. CJT80 Recognised Expert. Message 2 of 7.
Re: Openreach engineer didn't turn up. I hope this helps. Have I resolved your issue? They said I didn't have an appointment that day and no one was coming. After about 2 hours on the phone, it was established that it was a technical fault and an appointment wasn't sent to the engineers. They apologized and offered to book another one for Friday 7th afternoon. I said I wanted confirmation of the appointment the next day.
No one called, so I called BT. I didn't have an appointment booked for Friday because of another technical glitch. I then booked one for Monday 10th between pm. They promised to confirm the appointment. It was confirmed later when I called them, so I booked Monday off. Again, I waited. And waited. And waited some more. By pm I was worried and called BT.
The engineer had been held up at a job and wasn't coming. No one had contacted me to let me know. Needless to say, I was rather angry. I didn't swear or cry or anything silly like that, I was just mad. They offered yet another appointment, which I took for Wednesday 12th my third in a week from pm again.
The morning before the appointment Tuesday 11th I got a phone call at work. It was the engineer and he was outside my house a full day and a half early. By this point I just wanted a usable phone line, so again I went home.
It was a problem up the telephone pole, not something I could have fixed myself. I was grateful to have it sorted but mentioned the hassle Id went through.
Turns out, it was that engineer that hadn't shown up the day before! He didn't even seem sorry for it nor did he apologize. He wasn't at all bothered thatd hed phoned me without an appointment either. Frankly, he was a jerk. Glad to have it done, I went back to work. Over the next 30 mins, I got three calls from BT.
One to confirm Wednesdays appointment ha! I lodged a complaint and was told that the only compensation I might get is 10 for each lost day of work after I deal with all the forms.
The more I think about it the madder I get. How could a company treat someone like this? It was an error on so many different peoples parts that no one will get penalized. I'm not sure the best way forward now. BT phone problems, getting 'incorrect number'. Noisy phone line - getting BT to sort it out. Moving house and taking your broadband service. BT helpline left me on hold again.
Problems with BT phone and broadband. BT noisy line fault resulting in slow broadband. Getting a BT landline reconnected, issues faced. BT Broadband problems and no help. Frustrated by usless Internet Service Providers. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.
When positioning your hub, the engineer may need to install new cabling. They will discuss this with you before starting any work. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Call us on to discuss your installation. Please only call if you have a letter from the government saying you are high-risk. Ask the BT Community. Make a complaint.
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